We sent from our Agency several candidates to interview with a very lovely family. They selected one candidate and after checking references immediately decided to hire her to begin working. The day arrives when she was supposed to begin and no one shows up. It was a terrible Father's Day for the family and for us representing the employee. All day we wondered what happened. How could this be...she never had done this before to us. We thought we knew her, and we certainly did not expect this behavior. The family was outraged after having made all these arrangements so that this new employee could begin working. Everyone involved was worried, disappointed, befuddled and ultimately angry over the situation.
Two days later, a call arrives explaining an illness that led to a hospital stay. Somehow the question still lies in why this candidate did not find a way to telephone us so that we knew what was happening. She could have had a friend or relative explain the problem instead of keeping us in the dark.
Communication, communication, communication....that is why we have cell phones, computers and blackberries so that we can get instant communication. Now, we just have to learn to use these tools readily so that we don't keep people in the dark.
Wednesday, June 24, 2009
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